STUDIO POLICIES
Cancellation Policy
Group Classes:
Please give Aerial Arts Academy at least 6 hours notice of your cancellation in order to give enough time for someone else to take up your spot. Cancellations made within the 6-hour period are subject to 'Late Cancel' and charged.
Private Classes:
24-hours advance notice is required to cancel or reschedule your Private Class. Cancellations made within the 24 hour period are subject to 'Late Cancel' and charged.
Private Parties:
7-days advance notice is required to reschedule your Private Party. Any and all rescheduling will be at the sole discretion of AAA and subject to availability.
Class Cancellation by Our Studio
In the event where a group class only has one sign-up (excluding ClassPass sign-ups), the class will be cancelled by Aerial Arts Academy two hours prior to the class time. The student will be notified by phone and/or email immediately and the credits returned to the student's account.
Lateness
For the safety of students and instructors, students who arrive late by 10 minutes or more to class may not be permitted to participate in the class, subject to the discretion of their instructor. Updating and enforcing our lateness policy has been done to ensure we continue to operate the safest environment for students and our instructors.
Package Extension
Eligibility: Package must be current/active at the time of extension request. Previously expired packages are ineligible.
Extension Frequency: One package extension allowed per calendar year.
Extension Duration: Extensions granted in 1-month increments, minimum 1 month, maximum 3 consecutive months.
Extension Fees: $200 per month, paid upfront, non-refundable.
Medical Extensions/Freezes:
Available for injuries/medical conditions, up to 6 consecutive months.
Require doctor's note.
No fees charged.
Package marked inactive during freeze.
Requesting Extensions: All requests submitted via email to info@aerialartsacademy.com.
Terms of Sale
Credits: Please note that credits are linked to a single account and cannot be shared.
Refund Policy: Once purchased, credits are non-refundable. Our class schedules may change based on instructor and studio availability. While we strive to keep you informed, last-minute cancellations may occur. If a class is canceled by us, your credits will be returned to your account immediately.
Payment Processing: If you pay via PayMe, FPS, or bank transfer, please allow us up to 24 hours to process your payment.
Rescheduling: We allow rescheduling or credit transfers. Just speak with our staff before making any purchase.
Class Schedule Changes: Aerial Arts Academy reserves the right to modify class schedules as needed.
Medical Refunds: If you are unable to continue classes due to a medical reason, please provide a doctor's note to support your refund request. If approved, refunds can take up to 31 working days to process.
Service Charge: Please note that refunds will incur an 8% service charge on the total refund amount.
Bad Weather
If T8 signal is hoisted during non-opening hours (10pm-10am), all studios will remain closed and will open 2-hours after the warning signal is lowered.
If T8 signal is hoisted during opening hours (10am-10pm), all studios will close 1-hour after the T8 warning signal is hoisted.
If T8 signal is lowered on or after 7pm, all studios will remain closed.
All studios will reopen in 2-hours if the T8 warning signal is lowered before 7pm.
For Black Rain, all studios will remain open if the warning signal is hoisted during opening hours.
If Black Rain is hoisted 2-hours before class, class will be cancelled.
If Red Rain is hoisted 2-hours before class, students may reschedule the class as long as the studio receive the rescheduling request via phone call (2375-8088) or email (info@aerialartsacademy.com) 1-hour before class. Without a proper notice, credits will still be deducted.
If classes are cancelled due to Black Rain or T8, Pay-As-You-Go members will not be charged and course members will get course classes rescheduled/replaced.
Classes will resume coinciding with the opening of the studio.